Privacy Policy

1. Who we are
2. Information we collect
3. How we use your information
4. Health information
5. WhatsApp & phone communication
6. How we share information
7. Data retention
8. Security
9. Your rights & choices
10. Cookies & third-party embeds
11. Children's data
12. Changes to this policy
13. Contact & grievance officer

1. Who we are

MediScan Diagnostics ("we", "us", "our") is a multi-speciality clinic and diagnostic centre offering doctor consultations, diagnostics, and related healthcare services. This policy explains what personal information we collect through our website and appointment booking process, how we use it, and your choices.

MediScan is operated by [Registered Legal Name of MediScan Diagnostics], located at 45 HGB Road (Opposite Sarkar Nursing Home), Agartala, Tripura – 799001.

2. Information we collect

Through our website, we collect:

Appointment booking details: your name, phone number, and preferred appointment date, submitted through our online booking form.
Communications: messages you send us via WhatsApp or phone when booking or enquiring about an appointment.
Technical information: standard browser/device information collected when you visit our site (e.g. for security and to keep the site working correctly).

When you visit MediScan in person for a consultation or diagnostic test, our clinical staff may separately collect medical history, diagnosis, prescriptions, and test results as part of your care — this is handled by our clinical team directly and is not processed through this website.

3. How we use your information

We use the information above to:

Schedule, confirm, or reschedule your appointment with the doctor of your choice.
Contact you regarding your appointment via phone or WhatsApp.
Improve our website and services.
Comply with applicable healthcare and legal record-keeping obligations.

4. Health information

Health-related information is sensitive personal data. Medical records, diagnoses, and test results generated during your visit are maintained by MediScan's clinical and administrative staff under professional confidentiality obligations, and are used only for your care, billing, and legally required record-keeping — never for marketing without your consent.

If in the future we introduce digital access to prescriptions or lab reports, this policy will be updated to describe how that information is stored, secured, and shared with you.

5. WhatsApp & phone communication

When you use our "Book via WhatsApp" option, your name, phone number, and requested appointment date are sent as a message to our clinic's WhatsApp number through WhatsApp's own platform, which has its own privacy practices. When you call us directly, standard telecom call data applies as per your carrier and ours.

We do not sell your personal information. We may share it with:

Our clinical and administrative staff, solely to manage your appointment and care.
Doctors you choose to consult, as necessary for your treatment.
Service providers who help us run our website or communications systems, under confidentiality obligations.
Authorities, where required by law or to protect health and safety.

7. Data retention

Appointment booking details are retained for as long as needed to manage your visit history with us. Clinical records are retained in accordance with applicable medical record-keeping regulations.

8. Security

We use reasonable technical and organisational safeguards to protect the information we hold, including restricting access to patient and appointment information to authorised staff. No system is completely secure, and we cannot guarantee absolute protection against all risks.

9. Your rights & choices

Subject to applicable law, you can request access to, correction of, or deletion of the personal information we hold about you (excluding records we are legally required to retain), and can ask us to stop contacting you for non-essential communications. Contact us using the details in Section 13.

10. Cookies & third-party embeds

Our website embeds YouTube videos in the "Health Tips & Shorts" section; when you view or play these, YouTube/Google may set its own cookies and collect viewing data according to their own privacy policy. We use Google Fonts to display text on our site, which involves a request to Google's font servers.

11. Children's data

Our appointment form is intended to be filled out by an adult, including when booking on behalf of a child patient. We do not knowingly collect personal information directly from children through this website.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above whenever changes are made, and encourage you to check this page periodically.

13. Contact & grievance officer

For questions about this policy or to exercise your rights, contact us at:

[Registered Legal Name of MediScan Diagnostics]
45 HGB Road (Opposite Sarkar Nursing Home), Agartala, Tripura – 799001
Phone: 8119853440 / 8257979163
Email: [email protected]

Grievance Officer: [Grievance Officer Name]

This document is a template and does not constitute legal advice. Please have it reviewed by qualified legal counsel — particularly regarding health data handling — before publishing, and replace all [PLACEHOLDER] fields.

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